There’s a woman I haven’t met in person but I have to send emails to about once a month to ask for something only her group can do

One time I did something like "could you help us get xxx report from your system by CoB? 😅 " and she replied that emojis could have a hidden meaning and are not professional and I should not use them in emails

Next time after she helped me I went to the greetings system we use and send her a public card for gratitute or team work with some gif of cute cats hugging. I think everyone had a similar experience with her because a lot of people liked the post and then they started doing the same

The worst part is that we have the option to give away points in the system that can be redeemed for gift cards but I’ve never seen anyone give her points, only cute gifs